Server based license error

Could you post server log file?

I can't download your file:

Altair Forum User said:

Sorry that you can't read the attachment.

It's like the text from AlmUtil on my first picture.

 

I've got the server log:

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[2018-01-10 07:31:30] Multiple Checkout request for 3 features.

[2018-01-10 07:31:30] CHECKOUT by tram.nguyen@simvietnam01 [10.1.7.134]: GlobalZoneEU (21000 licenses)

[2018-01-10 07:31:30] CHECKOUT by tram.nguyen@simvietnam01 [10.1.7.134]: HyperWorks (21000 licenses)

[2018-01-10 07:31:30] CHECKOUT by tram.nguyen@simvietnam01 [10.1.7.134]: HWHyperMesh (21000 licenses)

================================================================

 

[2018-01-09 04:24:48] STATUS by tam.nguyen@lenovoz70-80v4 [10.1.7.226]

[2018-01-09 04:25:18] STATUS by tam.nguyen@lenovoz70-80v4 [10.1.7.226]

================================================================

So where is error message?

With some posts I see that you have at least 3 different license servers, really?

Normally, you will found some information within server log file which explains your problem.

Without server log, I can't help more.

Altair Forum User said:

Hi, after unifying the time zone with license server, it's working fine now

I'm using 4-5 CAE softwares, but only Hyperworks gets this problem...

Hey, that's NOT problem! That's Altair's feature!

Global Zone Based Licensing

HyperWorks unit licensing is divided into three distinct global zones. License files are then enabled for one or more of these global zones. A license server may reside anywhere in the world and serve licenses for any or all zones. When a client application requests a license from the license server, the license server must have enough of the proper GlobalZoneXX features available based on the clients location. These Global Zone features work hand-in-hand with the HyperWorks features described below to enforce overall usage.

Definitions of the Global Zones are described below. 

• American Global Zone (GlobalZoneAM): This global zone covers Hawaii to Iceland, including North and South America. GMT-12 < Local time < GMT
• European Global Zone (GlobalZoneEU): This global zone covers Europe, the Middle East, and Africa. GMT <= Local time < GMT + 4 
• Asia Pacific Global Zone (GlobalZoneAP): This global zone covers Asia Pacific (India and China) and Australia. GMT +4 <= Local time <= GMT + 12

Example: If a client computer is in New York (GMT-5) and is starting an application requiring 21000 units, it would need to successfully checkout 21000 GlobalZoneAM features from the license server to proceed. This is the first of three checkouts required for the application to proceed.