License Error 9

Altair Forum User
Altair Forum User
Altair Employee
edited October 2020 in Community Q&A

I have problem with Hyperworks 2017 Student Edition license. 

 

After installing, I could not start the program because of error 9. 

 

I'm afraid of wrong host ID when I received license file. 

 

Is there any other ways to receive a new license file with modified host ID?

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Answers

  • Sanjay Nainani_20973
    Sanjay Nainani_20973 New Altair Community Member
    edited March 2018

    Hello,

     

    You need to request for a new license file.

     

    Thankyou

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited May 2018

    Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

     

    You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

     

    When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

             

    The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

     

    Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

     

    <?xml version="1.0" encoding="UTF-8"?>123.png

     

    The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

     

    That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.

     

    You can check your computer’s Ethernet address, by using the almutil -hostid application from the Start > Altair > Tools > Admin tools Menu and compare it with the result in the command window,

    Alternatively run getmac in command window to find out available Ethernet addresses to cross check as well,

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited June 2018

    I have the same problem and I checked the ethernet ID and it is the same in licence file and my machine. Attached a screenshot of the error can you please help me investigate where the problem might be?
    Thanks,

    <?xml version="1.0" encoding="UTF-8"?>error message.PNG

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited June 2018

    Pleease send us the entire output of ipconfig/all so we can identify the correct ethernet ID for you, thanks.

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