Error Setting up framework

etrud011
etrud011 Altair Community Member
edited October 2020 in Community Q&A

Hello,

 

When I try to open up hypermesh I get the following error:

 

Error setting up framework: can't read 'p_array(Model)':no such element in array

while executing

'raise $p_array($pagename)'

(object'::HM_Framework::NotebookObj1' method

'::HM_Framework::TGF_NotebookClass::ActivatePage' body line 3)

invoked from within

'$nb_obj ActivatePage $activeTabTitle'

(procedure 'p_InstallNotebookTabs' line 36)

invoked from within

'p_InstallNotebookTabs'

(procedure '::HM_Framework::p_FinishInit' line 22)

invoked from within

'::HM_Framework::p_FinishInit'

 

I uninstalled and then reinstalled Altair on my computer but the problem still persists.

 

I also tried to remove the hmmenu.st files but that also did not work.

 

What should I do to resolve this problem?

 

Thank you

-Eric

 

 

<?xml version="1.0" encoding="UTF-8"?>Error Screen.PNG

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Answers

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited July 2018

    Hi,

     

    Could you please share details of Operating system and graphics you have on your machine?

  • etrud011
    etrud011 Altair Community Member
    edited July 2018

    Hi Prakash,

     

    My system information is as follows;

    OS: Microsoft Windows 10 Home 64-bit (10.0 Build 17134)

    System Type: x64-based PC

    Processor: AMD A12-9800 Radeon R7

     

    Graphics

    AMD Radeon R7 Graphics

    Chip Type: AMD Radeon Graphics Processor (0x9874)

    DAC Type: Internal DAC(400MHz)

     

    -Eric

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited July 2018

    Hi Eric,

     

    I had a word with experts,

     

    Please try deleting all setting and temp files and check if that helps. 

     

     

    AMD Radeon R7 is not a supported graphics card. This could be one of the reasons.

     

    Please find the recommended graphics card list here: 

    Unable to find an attachment - read this blog

  • etrud011
    etrud011 Altair Community Member
    edited July 2018

    Hi Prakash,

     

    I deleted all my settings files, hmmenu.set and .cmf files and now I can open Hypermesh without any errors.

     

     

    Thank you.

    -Eric.T

  • Altair Forum User
    Altair Forum User
    Altair Employee
    edited July 2018

    Thanks for the update :)/emoticons/default_smile.png' srcset='/emoticons/smile@2x.png 2x' title=':)' width='20'> 

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