Unable to open tutorial models

Luca Pietropoli
Luca Pietropoli Altair Community Member
edited October 2020 in Community Q&A

Hi, 

for my thesis project I have the altair license, so I can use all the applications. I have the following problem, each time I open Motionview the error that you can see from the 1st picture occurs. In addition, each time I try to open a tutorial model it occurs another error, that you can see in the 2nd picture. 

 

I hope I was as clear as possible and thank you for your help.

 

Luca Pietropoli

 

 

<?xml version="1.0" encoding="UTF-8"?>errore_1.PNG

<?xml version="1.0" encoding="UTF-8"?>errore_2.png

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Answers

  • Felipe M Leila
    Felipe M Leila New Altair Community Member
    edited October 2019

    Hi Luca,

    That is not an usual error. There is something corrupted in your installation. Can you try reinstall it to see if the problem is gone?

     

    Best regards,

    Felipe.

  • Luca Pietropoli
    Luca Pietropoli Altair Community Member
    edited October 2019

    Hi, 

    I tried to reinstall it but unfortunately the problem is still present.

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