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In Starting HyperWorks with the new GUI.

User: "Andrew Cave"
Andrew Cave
New Altair Community Member
Updated by Andrew Cave

In Starting HyperWorks with the new GUI I get the following error message 'HyperWorks has encountered an error and must close'. How do I resolve this issue?

I have installed both 2020 and 2022.3 on my Windows 10 laptop and both come up with the above message while attempting to start using the new HyperWorks GUI.

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HyperMesh
v2022.3
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    User: "Jason_Craanen"
    Jason_Craanen
    Altair Employee
    Updated by Jason_Craanen

    Hello,

    Does Legacy open fine?

    If yes, it is possible an update to another software (such as webex) is causing an issue with Hyperworks writing to the boost_process folder.

    You can check this by shutting down webex and trying again. 

    The Hypermesh 2023 version should not exhibit this behavior anymore.

    thanks

    jason

    User: "Andrew Cave"
    Andrew Cave
    New Altair Community Member
    OP
    Updated by Andrew Cave

    Thanks. That solved the issue, it was Webex. Version 2023 is now installed and opens without an issue.

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