Compose Error code 9

Altair Forum User

I recently installed Compost, I added the environment variable as asked. but am still getting an error code 9, feature not found. How do I fix this?

This is the screenshot of the error i am getting and the environment variable I added.

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<?xml version="1.0" encoding="UTF-8"?>

<?xml version="1.0" encoding="UTF-8"?>

Rahul_P1

You can remove the environment variable and place the license file directly in the security folder,

 

Use windows folder options > unhide known extensions, to make sure the file is named altair_lic.dat and not altair_lic.dat.dat,

 

You need to confirm if the Ethernet address in the license file is the correct one and matches the one in your machine.

 

When you open the license file in a text editor you will see an Ethernet address there in a line that says 'ETHERNET =

         

The Ethernet ID is the ID of your machine which is exactly 12 hexadecimal numbers. For example D4WRF478F398

 

Run ipconfig/all in command window and check for physical address under Ethernet adapter local area connection:

 

<?xml version="1.0" encoding="UTF-8"?>

 

The listed physical address under Ethernet adapter local area connection should be used to generate the license file, if there is no listing of Ethernet adapter local area connection, the address under Wireless Adapter LAN Wifi must be used.

 

That means if the address provided as above does not match the one in the license file, please request for the license file again with the correct Ethernet ID.