Problems issuing student licenses

Park_20845
Park_20845 Altair Community Member
edited August 24 in Community Q&A

Hello,

To use the Altair Student License, follow the site instructions below.

https://web.altair.com/ko/altair-student-edition#license-activation

In step.2, the license activation key does not appear as shown in the picture above.

image

When I inquired by email, I received a response asking me to sign up with the school's official account,

but my account is already the school's official account.

image

 

Answers

  • Suhas Ambekar
    Suhas Ambekar
    Altair Employee
    edited August 9

    Hi Park,

    Your Altair One account has been verified and you have been placed in your university account. You should now be able to access the Student Edition Bundle and the license activation key on the Altair One Marketplace - https://altairone.com/home

    Kindly refresh the page or try logging out and logging back into Altair One Marketplace. Let me know if you still encounter the issue.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    You can also follow the steps mentioned on this webpage - https://web.altair.com/altair-student-edition?utm_source=&utm_medium=&utm_campaign=&utm_content=&utm_term= to generate the student license key, download and install the software, and activate the license key.

    Also, follow the additional steps mentioned on this website to activate the license for HyperWorks Edu v2022 and RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

     

  • Unknown
    edited August 19

    Hi Park,

    Your Altair One account has been verified and you have been placed in your university account. You should now be able to access the Student Edition Bundle and the license activation key on the Altair One Marketplace - https://altairone.com/home

    Kindly refresh the page or try logging out and logging back into Altair One Marketplace. Let me know if you still encounter the issue.

    Kindly follow this video to access the student edition bundle on the Altair One marketplace and successfully activate the license using the activation key - https://www.youtube.com/watch?v=b4_-4MZNF7Y.

    You can also follow the steps mentioned on this webpage - https://web.altair.com/altair-student-edition?utm_source=&utm_medium=&utm_campaign=&utm_content=&utm_term= to generate the student license key, download and install the software, and activate the license key.

    Also, follow the additional steps mentioned on this website to activate the license for HyperWorks Edu v2022 and RapidMiner/AI Studio - https://web.altair.com/altair-student-edition

     

    I too have a similar problem. Is it that my account is not verified?
  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 20

    Park,

    We see you have generated license key, but do let us know if issue persists.

  • Rahul_P1
    Rahul_P1
    Altair Employee
    edited August 20

    I too have a similar problem. Is it that my account is not verified?

    Hi,

    You have been moved to the university account and your account has been verified, you should be able to access the student edition license now, please let us know if this is the case and the issue is resolved.

  • Nepali Amar_20242
    Nepali Amar_20242 Altair Community Member
    edited August 24

    Hi,

    You have been moved to the university account and your account has been verified, you should be able to access the student edition license now, please let us know if this is the case and the issue is resolved.

    I am able to view student license section in the marketplace now. But the key is not generating. When I click on the Get license button it's just showing "Fetching License", it's not proceeding forward.

    I have attached a screenshot so you can look into it.image