License error

Prashant Ingale
Prashant Ingale Altair Community Member
edited February 2021 in Community Q&A
  1. I have requested for new license file with correct Ethernet id but, still shows license error 
  2. Multiple Ethernet id in computer is the reason for that ?
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Answers

  • Adriano Koga_20259
    Adriano Koga_20259 New Altair Community Member
    edited February 2021

    1- when does this error show up? when opening the product? or when you try to run something? do you have the error message?

    2- can you double check the ethernet address shown in you license file, compared to the ones you get from run >> CMD >> icpconfig -all

     

  • Prashant Ingale
    Prashant Ingale Altair Community Member
    edited February 2021
    Adriano Koga_20259 said:

    1- when does this error show up? when opening the product? or when you try to run something? do you have the error message?

    2- can you double check the ethernet address shown in you license file, compared to the ones you get from run >> CMD >> icpconfig -all

     

    1.after installation when i opened the hyperworks desktop i got the message license error .i have attached that msg 2.yes i had checked that same in the license file
  • Adriano Koga_20259
    Adriano Koga_20259 New Altair Community Member
    edited February 2021
    Prashant Ingale said:

    1.after installation when i opened the hyperworks desktop i got the message license error .i have attached that msg 2.yes i had checked that same in the license file

    whre did you put your license file?

     

    You should rename it as 'altair_lic.dat' and copy it to eh installation folder, under the 'security' folder.

    Is it there?

  • Prashant Ingale
    Prashant Ingale Altair Community Member
    edited February 2021
    Adriano Koga_20259 said:

    whre did you put your license file?

     

    You should rename it as 'altair_lic.dat' and copy it to eh installation folder, under the 'security' folder.

    Is it there?

    No , I have created a separate folder in c drive . Where i can find security folder or eh installation folder ? And i am not able to see plugins file in my storage

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