Trouble starting Hyperworks Student Edition 2023.1

Martin_22353
Martin_22353 Altair Community Member
edited July 5 in Community Q&A

Hello,

I recently installed the Student Edition bundle of HyperWorks as described here including activating the licence. However, I can't get the software to launch. Before installation, I verified the checksum (MD5) of the executable against the one provided on Altair Marketplace. No corruption during download.

When trying to open Hyperview from the start menu, nothing occurs. When I try to run it directly from its directory, I end up here (no error being displayed):

image

Could it be that my hardware is not compatible?

 

PC specs are as follows:

 

image

with a total of 16GB RAM.

 

 

Any advice or troubleshooting steps to help resolve this issue?

Thank you

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Answers

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited February 21

    Hi,

    Can you confirm if you have downloaded and installed this particular exe "HyperWorks" (refer to the image below) from the student edition bundle?

    image

  • Martin_22353
    Martin_22353 Altair Community Member
    edited March 2

    Hi Payal, 

    yes, I (re-)installed this exe (edu2023_win64.exe).

    I managed to open HyperStudy "2023 (43.2623952) - ( EDU mode )" from the bundle, but still no luck when trying to open Hyperworks:

    - nothing happens when starting it from the start menu. 
    - when starting the exe from its path directly, it seems to be crashing at/after this stage:
    image

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited March 5
    Martin_22353 said:

    Hi Payal, 

    yes, I (re-)installed this exe (edu2023_win64.exe).

    I managed to open HyperStudy "2023 (43.2623952) - ( EDU mode )" from the bundle, but still no luck when trying to open Hyperworks:

    - nothing happens when starting it from the start menu. 
    - when starting the exe from its path directly, it seems to be crashing at/after this stage:
    image

    Please check if your hardware matches the specified requirements here -https://2022.help.altair.com/2022/hwdesktop/altair_help/topics/getting_started/hw_recommendation_certifications_intro_r.htm

  • Dawid Palkowski_22031
    Dawid Palkowski_22031 Altair Community Member
    edited July 3

    Hi , did you solve problem? I have the same

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited July 5
    Dawid Palkowski_22031 said:

    Hi , did you solve problem? I have the same

    Hi,

    Can you please confirm if you have downloaded HyperWorks Edu v2022 from the student edition bundle? If not already, kindly download the HyperWorks Edu v2022 from Altair One Marketplace - https://altairone.com/home as the student license will only work for this version.

    After installing the above mentioned version, kindly follow the instructions provided in this post to activate the student license for HyperWorks Edu v2022 - https://community.altair.com/community?id=community_blog&sys_id=e838697b97078e90da583b47f053afdf

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