Help with licensing and logging into Automator.

Devon Charles
Devon Charles Altair Community Member
edited August 9 in Community Q&A

Hello all,

 

As of yesterday we have not be able to use Monarch Classic. I received the error message below.

image

Now we are unable to login to Admin for Automator. The error message for that on is completely different. Our IT department has rebooted our server for it multiple times. They say it is coming back with licensing issues as well.

 

Any help would be appreciated.

Thanks,

 

Devon Charles

 

 

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Answers

  • amriga
    amriga
    Altair Employee
    edited August 9

    Hello Devon Charles,

     

    This is most likely your proxy being misconfigured and preventing proper communication between your machine and Altair One servers.

    Please create a support case if your issue persists.

     

    Thank you,

    Anastasia-Maria Riga

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