Submenu or Sub option window is not displaying in Simlab 19.1

Akash_21239
Akash_21239 Altair Community Member
edited June 2023 in Community Q&A

My question is related to Simlab 19.1.

I used to create mesh using Simlab, but today I faced an issue with software. Whenever I click any button provided in software UI, for example Mesh Control, Mesh, Remesh, Quality, Grid Mesh, Layers etc. It must show the submenu of sub option available, like if I click Mesh Control button after selecting required feature then it has to show the option window containing various mesh controls for body, face, fillet, cylinder etc. but it is not showing that option window at all. 

I tried various ways to resolve this problem, I found that each and every button provided is undergoing same issue.

I reinstalled my software, but issue did not resolved. 

If anyone having solution then I am very thankful for your help.

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Answers

  • Andrew Coger_20807
    Andrew Coger_20807 New Altair Community Member
    edited February 2021

    Hi,

    By any chance is the menu appearing on another screen or under another window? 

  • Clement MOREAU
    Clement MOREAU Altair Community Member
    edited January 2023

    Hi,

    I've got exactly the same issue, that's frustrating because it was working properly 2 days ago.

    How did you finally solve this issue ?

    Thanks

  • Levente Horvath_21031
    Levente Horvath_21031 New Altair Community Member
    edited June 2023

    Later edit:

    I ran the HyperworksWindowsCleanup.bat script which deleted my current settings for all Altair HyperWorks software and it somehow fixed the issue.

    The path where you can find the script is located here:

     C:\Program Files\Altair\2022.2\hwdesktop\utility\HWCleanup

     

    Hello,

    I am dealing with the same problem out of the sudden in Altair SimLab 2022.2 right now.

    Did somebody succeed to fix this issue somehow? 

    Thanks!

  • AlessioLibrandi
    AlessioLibrandi
    Altair Employee
    edited June 2023

    Hello,

    this behavior usually occours because the SimLab GUI was not able to detect that a secondary monitor was disconnected. The easiest way to solve this is to "refresh" the display settings of the computer, for example by connecting/disconnecting a secondary monitor or projector. 

     

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