Student edition license is not getting activated after resetting the factory.

Harika Manthena
Harika Manthena
Altair Employee
edited September 9 in Community Q&A

We are frequently encountering an issue with activating the Altair student edition license. After students perform a factory reset on their laptops, they are unable to activate their license again even the license is valid at present moment. Has anyone else experienced this problem or have any solutions?

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Answers

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited September 3

    Hello,

    This is expected as the license will still be activated with the installation they wipe during factory reset. To avoid this issue, they still deactivate their license before performing the factory reset.

    Thanks,

    Matthieu Pupat

  • Harika Manthena
    Harika Manthena
    Altair Employee
    edited September 4
    Matthieu Pupat_21268 said:

    Hello,

    This is expected as the license will still be activated with the installation they wipe during factory reset. To avoid this issue, they still deactivate their license before performing the factory reset.

    Thanks,

    Matthieu Pupat

    Hi, Thanks for a reply. 

    Due to a sudden issue with the laptop, they are unable to deactivate the license before performing a factory reset. Even if they try to deactivate the license after the factory reset, they are still unable to activate it. what is the possible solution for this?

  • Matthieu Pupat
    Matthieu Pupat
    Altair Employee
    edited September 4
    Harika Manthena said:

    Hi, Thanks for a reply. 

    Due to a sudden issue with the laptop, they are unable to deactivate the license before performing a factory reset. Even if they try to deactivate the license after the factory reset, they are still unable to activate it. what is the possible solution for this?

    Hello,

    In that case, they should contact Altair EDU support to get their license properly deactivated.

    Thanks,

    Matthieu

  • Payal Pawar_20288
    Payal Pawar_20288
    Altair Employee
    edited September 9

    Hi,

    Please share the official university email Ids of all students who are experiencing this issue after the factory reset, or kindly ask the students to write to us on the community forum. We will assist them by deactivating their licenses from within our system, so they will be able to reactivate it on their current system without encountering any errors.

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