Sometimes, Altair Support will ask you to provide debug logs for licensing. This articles gives step by step explanations to provide the required logs on Linux.

1. Open a terminal window
   
   
2. Enter the three following commands:
   export ALM_LOG_ENABLED=1
   export ALM_LOG_LEVEL=debug
   export ALM_LOG_FACILITY=file:/tmp/alm.log
   Note: if you do not have write permissions in /tmp choose a different folder where you have write permissions
   
   
   
3. Start the application that you cannot get a license for from the command line and reproduce the steps where you experience an unexpected behavior
   
   
   
4. Attach the alm.log file located in /tmp or in the directory you setup in step 2 to your support case