Providing license debug logs on Linux

Sometimes, Altair Support will ask you to provide debug logs for licensing. This articles gives step by step explanations to provide the required logs on Linux.

  1. Open a terminal window

  2. Enter the three following commands:
    export ALM_LOG_ENABLED=1
    export ALM_LOG_LEVEL=debug
    export ALM_LOG_FACILITY=file:/tmp/alm.log
    Note: if you do not have write permissions in /tmp choose a different folder where you have write permissions

  3. Start the application that you cannot get a license for from the command line and reproduce the steps where you experience an unexpected behavior

  4. Attach the alm.log file located in /tmp or in the directory you setup in step 2 to your support case